Our Stone Honing Service Renewed the Appearance of a Scratched Marble Floor in Winter Park, FL

January 18, 2024

When a married couple in Winter Park, FL, built their home, they didn't only think about having a lovely house that would give their family shelter, but that would also match their personalities and tastes. For their living room floor, they chose black slick marble tiles that gave the house a touch of elegance with a beautiful reflective surface.


The couple loved their marble floor, but as time passed, the stone became dull and unappealing. The homeowners tried to solve the problem, but they were disappointed the surface still looked lifeless and scratched. After deciding it was time to seek professional assistance, they went online and searched for stone honing services in Winter Park, Florida, and found Sir Grout Orlando at the top of Google's results.

They visited our website and were happy to see how much information was available. The couple read a few of our blogs and viewed before and after pictures, which instilled the confidence they needed to call us. One of our friendly representatives listened to their concerns and assured them we could help. Our representative scheduled a free in-home inspection at their convenience, explaining that someone from our team would visit their home, assess the situation, offer a solution, and provide a quote.

As always, we arrived on time, in uniform, and in our Sir Grout vehicle on the inspection day. We quickly assessed the issues on the marble floor and noticed the stone had lost its shine due to etching. This problem occurs due to harsh chemicals or when acidic substances are left to dry on the surface, causing stains and dullness.

After discussing our assessment with the owners, we suggested the best solution to address the problems and restore the surface. We assured our clients that a thorough stone honing and polishing service would restore the marble to its original beauty. We would also seal the floor with our proprietary sealant to protect the surface and make it easier to maintain.

We gave them a no-obligation quote outlining the work we would perform. The couple was pleased with the reasonable quote and immediately requested to schedule the job on a future date and time that was convenient for them.

We arrived on the appointed day and time, ready to begin the job. After preparing the area with clear plastic and masking tape to ensure it was protected while we worked, we set up our equipment and started our multi-step process.

First, we cleaned the surface using a high-speed scrubber and our exclusive cleaner. We explained to the clients that our product uses high-quality ingredients that wouldn't leave a residue or damage the surface.

Next, we honed the stone using low-grit diamond pads. We slowly increased the amount of grit until the scratches on the marble were completely removed. Then, we polished the entire surface to bring back its shine. We continued grinding using high-end polishing powders until how the floor regained its beautiful luster. The appearance of the floor had been successfully restored, but we still had to seal the surface to finish the job.

To do this, we used an impregnating sealant that protects natural stone against spills, water, etch marks, and stains. It also enhances the color of the surface, and with proper care, it can last for a long time.

After cleaning up, we invited the homeowners to see the results. Our clients loved the shiny surface and they were happy their lovely black marble floor was beautiful once again. The couple thanked us for a job that exceeded their expectations and promised to recommend our services to family and friends with any hard surface-related issues like theirs. They also mentioned they would leave a five-star review on Google to ensure others knew about Sir Grout's outstanding products and services.

Before leaving, we gave the homeowners some recommendations and helpful tips to keep their marble floor looking great. We suggested a weekly cleaning routine using pH-neutral and soap-free cleaners like Sir Grout's Natural Hard Surface Cleaner. We told them it delivers outstanding results, and because it's non-toxic, it won't harm anyone in their household, including pets.

We also suggested they avoid using soap-based products or substances with acidic properties because they contain harsh chemicals that damage the surface and leave a residue that can dry on the surface, causing discoloration, staining, and other issues like etching.

Ready to give your marble floors or other hard surfaces a makeover? Contact us today by calling (407) 315-1919 or by using our online scheduling option to schedule a free quote.