Our Stone Honing Service Renewed the Appearance of a Scratched Marble Floor in Winter Park, FL

September 30, 2019

When a married couple in Winter Park, FL built their home, they didn't only think about having a lovely house that would give their family shelter, but that would also match their personalities and tastes. Winter was their favorite season, so they decided to decorate their home with different dark shades. This led them to choose black marble tiles for their living room floor. It would give the house a touch of elegance while creating an atmosphere that reminded them of their favorite time of the year.


As soon as the homeowners had the natural stone tiles installed in their living room, they became one of the main features in their home. As time passed, however, they noticed the floor began to change. Time had taken its toll. What had once been a lovely marble floor now was full of scratches and appeared lifeless, etched, and dull. Not wanting to wait until the damage was irreversible, our client decided to look for Winter Park Stone Honing professionals.

Determined to find the best hard surface restoration company Orlando had to offer, the couple began to search on Google. Browsing through an almost endless stream of reviews, they followed a few exceptional ones to Sir Grout Orlando's website. After checking our picture gallery, they learned we have ample experience restoring marble floors. Convinced we were able to offer them what they needed, they called to schedule a free in-home consultation.

Marble is a relatively soft material that can be scratched, chipped, or scraped if it isn't properly maintained. Sadly, people often use incorrect methods and products when cleaning natural stone. To clean marble surfaces, it's best to use a pH-neutral stone-safe cleaner like Sir Grout's Natural Hard Surface Cleaner. Not only does this cleaner enhance the appearance of natural stone, it also contains agents that can help inhibit the growth of harmful bacteria for an extended period of time after application.

On the appointed date, we visited the client's home to assess the marble floor and to offer the best solution to restore it. The damage on the floor was severe. Deep scratches covered most of the surface, meaning we would have to hone the tiles to get them back in shape. We asked the customers about their cleaning routine. They said they had been using soap and acid-based products. We explained to the clients that the continuous use of these cleaners was what caused the floor to etch and lose its shine.

Fortunately, the damage could be undone. We assured the clients that a thorough stone honing and polishing service would restore the marble to its original beauty. We would also seal the floor with our proprietary sealant Stone Armor. The homeowners agreed to the service. They had a family gathering the following weekend and looked forward to showing their relatives a brand-new looking floor.

We returned to the client's home a few days later to renew the surface. We began by soaking the floor with our proprietary cleaner. After we let sit for a few minutes, we rinsed off the cleaner using a high-speed scrubber. Surfaces must undergo a thorough cleaning procedure prior to being honed. This is to ensure there isn't any debris between our grit pads and the tiles.

Once the surface was fully cleaned, we began honing the surface using a low grit diamond pad. We slowly increased the amount of grit until the scratches on the marble were completely removed. Next we polished the entire surface with a buffer. The clients were fascinated by how the floor regained its former luster during the polishing process. The appearance of the floor had been successfully restored, but we still had to seal the floor to finish the job. To do this, we used our flagship sealant Stone Armor. This is an impregnating sealant that protects natural stone against spills, water, etch marks, and stains. It also enhances the color of the surface.

The couple was amazed by the results. Their beautiful marble floor now evoked the same feeling it had when it was first installed. They thanked us for our hard work and promised to call back for maintenance. Prior to leaving, we reminded them to stick to stone-safe cleaners to prevent scratches in the future. We also recommended wiping away spills as soon as they happened. While it's true our sealant protects stone and grout, it's necessary to pay special care to stone surfaces to ensure they remain in good condition. These tips should keep the floor looking great until the next maintenance session.

Does your marble floor have a similar problem? Sir Grout Orlando offers the best marble restoration services in the industry. If you live in Winter Park or nearby areas, call us at (407) 409-8787 or fill in the "Request a Quote" form to schedule a free in-home consultation. Don't forget to subscribe to our newsletter to keep up with our latest news and promotions.

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