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This Client's Floor is Now Free from Grout Haze Thanks to Our Tile Cleaning Services in Orlando, FL

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August 16, 2021

A homeowner in Orlando, FL, recently paid a company a large sum of money to have floor tiles installed in one of his properties. Even though the contractors had successfully installed them, they never cleaned the grout haze off the tiles properly. The owner spent five months trying to contact the company to have them come back and do the cleanup. After all, he had already paid for the service. Unfortunately, they never answered his call.

Image of a Floor After Tile Cleaning
Feeling frustrated, he decided it was time to find a better solution. The homeowner started searching for a reputable company. After asking around, one of his friends recommended he try Sir Grout Orlando. His friend told him he had dealt with a similar problem a few months prior and Sir Grout's Orlando Tile Cleaning experts had solved it with outstanding results.

Following his friend's suggestion, the homeowner searched for our company online and found our website. After browsing the website for a few minutes to learn about our services, he looked at the picture gallery and watched a few video testimonials. He was impressed with the cleaning jobs we had performed on tiled surfaces. Feeling confident in our ability to restore the floor, he called to schedule a free in-home assessment.

On the scheduled day, we visited the client's home to assess the extent of the damage caused by the company's bad practices. It was as the customer had described over the phone. Grout haze coated the dark tiles giving the entire surface an unappealing appearance. Based on the state of the floor, we could tell the contractors had used too much water to mix the grout during the installation process. Concerned, the client asked if the grout lines needed to be replaced. We explained that even though the grout had spread over the tiles, it seemed to be in good shape.

To solve the problem, we offered the client a tile cleaning and sealing service. This procedure would get rid of the grout haze and keep the tiles protected for days to come. Feeling glad that there was a cost-effective solution to the problem, the client agreed to the service.

We went back to the customer's home a few days later to perform the service. We began by cleaning the tiles to bring them back to their original state. To do this, we used a high-quality swing machine to perform several acid washes and pH rinses. The grout haze had been sitting on the floor for five months, so removing it proved to be a difficult task. Fortunately, it wasn't anything we couldn't handle.

Once the tiles were fully cleaned, we sealed the floor with our flagship sealant Tile Armor. This is a top-notch impregnating sealant that protects tile and grout against dirt, spills, mold, and mildew. On top of that, it enhances the appearance of the tiles by giving them a nice, glossy finish.

Once we finished, we let the client see the results and he couldn't believe it. It had taken him five months to see the floor in pristine condition. He thanked us for the service and said that Sir Grout Orlando would be his company of choice moving forward.

Before leaving, we gave the client a few maintenance tips to help him keep the floor in its current condition. We first recommended cleaning the floor once a week using a pH-neutral tile and grout cleaner like Sir Grout's Natural Hard Surface Cleaner. Unlike most cleaning solutions, this cleaner doesn't contain acidic substances or soap. We also suggested keeping the surface as dry as possible to avoid spreading dirt across the surface. To finish, we advised the client to keep an eye on the state of the sealant. To do this, he should place a few drops of water on the grout. If the water seeps in, the floor must be re-sealed. The client thanked us for the tips and promised to follow them until the next maintenance session.

Here at Sir Grout Orlando, we know how difficult it is to find trustworthy professionals in the home service industry. For that reason, we always strive to offer services that exceed our customer's expectations. Call us at (407) 409-8787 or fill out the "Request a Quote" form on this page to schedule a free assessment today. Don't forget to also subscribe to our newsletter to keep up with our latest news and promotions.

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